LEAN APP SUPPORT
Are you an existing LEAN customer?
Please note that in order for your account to continue working you'll need to create it again from our new checkout page.
Make sure to use the same email address as before so we know it's you!
FAQ
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App - Accounts & Subscriptions
- How do I cancel my subscription?
- How can I subscribe and what payment methods do you accept?
- Is there a free trial period?
- Do you offer refunds/returns?
- How do I change my subscription type?
- Does my subscription auto-renew?
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App - Help & Support
- How can I cast LEAN to my TV?
- What can I do if the app is not working as expected?
- How can I reset my password?
- Have I lost my progress?
- Why can I not log into my account?
- How do I report a potential bug?
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App - Workouts & Fitness
- How does the fitness part of the app work?
- Are LEAN workouts suitable for me?
- Can I access my workouts offline?
- What equipment will I need to follow the workouts?
- How can I switch to another workout programme?
- How can I purchase the products used in the exercise videos?
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App - Nutrition & Lifestyle
- How does the nutrition part of the app work?
- How is my personalised meal plan generated?
- Anything else I should know about the meal plans on LEAN?
- How can I edit my profile?
- How can I get further advice regarding nutrition?
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Orders & Payments
- Can I change or cancel my order?
- What methods of payment do you accept?
- Why is my payment failing?
- How can I buy one of your products?
- Where is my order confirmation email?
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Fitness Products
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Supplements
- Are your supplements vegan?
- Are your supplements gluten free?
- Do your supplements contain sugar?
- Are your supplements nut free?
- Are your supplements Kosher?
- Are your supplements suitable for those with a pea intolerance?
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Refunds & Returns
- Can I exchange/return my physical order?
- I’ve made a duplicate order
- I’ve received a faulty product
- How can I contact you?
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Shipping
- Shipping options & costs
- How can I track my delivery?
- Can I have my parcel redirected to a different address?
- I entered the wrong delivery address
- Where is my order/has it been dispatched?
- My order tracking isn’t updating/working?
Still have questions?
We're happy to help with whatever questions you have! You can submit a customer support ticket here.