FAQ
App - Accounts & Subscriptions
- How do I cancel my subscription?
- How can I subscribe and what payment methods do you accept?
- Is there a free trial period?
- Do you offer refunds/returns?
- How do I change my subscription type?
- Does my subscription auto-renew?
App - Help & Support
- How can I cast LEAN to my TV from my computer?
- How can I cast LEAN to my TV from my phone?
- What can I do if the app is not working as expected?
- How can I reset my password?
- Have I lost my progress?
- Why can I not log into my account?
App - Workouts & Fitness
- How does the fitness part of the app work?
- Are LEAN workouts suitable for me?
- Can I access my workouts offline?
- What equipment will I need to follow the workouts?
- How can I switch to another workout programme?
- How can I purchase the products used in the exercise videos?
App - Nutrition & Lifestyle
Orders & Payments
Fitness Products
Refunds & Returns
Supplements
- What’s the price?
- What sizes are the packets?
- How many servings per packet?
- Macros per serving?
- How many calories per serving?
- Are the ingredients third party verified?
Shipping
- Shipping options & costs
- How can I track my delivery?
- Can I have my parcel redirected to a different address?
- I entered the wrong delivery address
- Where is my order/has it been dispatched?
- My order tracking isn’t updating/working?