Shipping & Order Support

Orders & Payments

• Where is my order confirmation email?
• How can I buy one of your products?
• Why is my payment failing?
• What methods of payment do you accept?
• Can I change or cancel my order?

Shipping

• Why is my order taking longer than specified?
• My order has been dispatched but not arrived?
• My order tracking isn’t updating/working?
• Where is my order/has it been dispatched?
• I entered the wrong delivery address
• Can I have my parcel redirected to a different address?

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Refunds & Returns

• I’ve received a faulty product
• I’ve made a duplicate order
• Can I exchange/return my physical order?