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Customer Support

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Activity overview

Latest activity by Customer Support
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    Customer Support created an article,

    Why is my order taking longer than specified?

    All deliveries are handled by our chosen courier service. Therefore we may not be able to give you a specific answer, however, the following situations can sometimes cause deliveries to take a litt...

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    Customer Support created an article,

    My order has been dispatched but not arrived?

    If your order has not arrived you can do the following:   (1) Check the shipping times below and calculate when your order should arrive. Please note business days are Monday to Friday. UK: Deliver...

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    Customer Support created an article,

    My order tracking isn’t updating/working?

    There's no need to worry if your tracking number does not update within the first day or two after receiving it, it is likely your parcel has not been scanned by the courier company yet or their on...

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    Customer Support created an article,

    Where is my order/has it been dispatched?

    Please check the email account used to complete your order to see if you can find the dispatch confirmation email in your inbox. If you cannot find your email, try the following: Check your junk /...

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    Customer Support created an article,

    I entered the wrong delivery address

    Our warehouse processes orders as quickly as possible, so it is likely that we will not be able to amend your delivery address once your order has been placed. For this reason, please double-check ...

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    Customer Support created an article,

    Can I have my parcel redirected to a different address?

    If you believe that your order may not have been dispatched yet, please see here. Otherwise, please note that we are unable to change the address your order is being delivered to. You can try conta...

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    Customer Support created an article,

    How can I track my delivery?

    Your tracking number / reference is included in your dispatch confirmation email. Please use one of the links below to track your order with the courier agency responsible to deliver it.   UK - Roy...

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    Customer Support created an article,

    Shipping options & costs

    You can find information regarding shipping on our website here. Make sure you're using the correct website for your location to get the appropriate shipping options in checkout.

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    Customer Support created an article,

    I’ve received a faulty product

    You can see our full terms and conditions including information regarding faulty products here.   Should you receive a product that is defective or has a fault, we will happily look into offering a...

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    Customer Support created an article,

    I’ve made a duplicate order

    If you have purchased the same physical product(s) more than once please contact our team immediately by submitting a ticket from here and see if they can cancel the duplicate order for you.  Pleas...