Customer Support
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How can I edit my profile?
To change your profile, you need to tap the "gear" icon available on the top left of the home screen and select "change meal preference". Just make changes as required and then tap the "save" butto...
Is there a free trial period?
While we don’t have a free trial offer, you can still get a taste of what LEAN offers from the three free guides available on the app: Booty Pump & Lean Legs Full Body Fat Loss & Abs Hourglass Scu...
How do I change my subscription type?
There are three ways to subscribe to LEAN: via our website, Apple App Store, or Google Play Store. To manage your subscription you will need to use the same method that you had initially chosen whe...
How do I cancel my subscription?
There are three ways to subscribe to LEAN: via our website, Apple App Store, or Google Play Store. In order to successfully unsubscribe from the app you will need to use the same method that you ha...
Why can I not log into my account?
If you are having trouble logging into LEAN, first ensure you are using the correct email address and password. If you have forgotten your password, find more help here. If your login details are c...
How can I purchase the products used in the exercise videos?
Most of the fitness equipment used in the demonstration videos you can see on LEAN are available for sale on our website and on the in-app store.
How can I buy one of your products?
You can find our products here. Once you've found the product you want to buy, just select it and click the "add to cart" button. Continue navigating the website and once you have finished shopping...
Can I buy the new LEAN Protein Bars if I’m not in the UK?
You can! You just need to place your order in the UK store, as at the moment the Protein Bars, along with Foam Rollers, Pilates Balls, Ankle Weights and Sliders, are only available to order from th...
Why do I only have the option to choose Express shipping?
The available shipping options can vary based on the country you’re sending your order to, as well as the total weight of your order. Unfortunately we’re not able to change shipping options, as the...
Why are no shipping options available for my location?
Before creating your order, double-check you've selected the correct website for your location (e.g. US website if you're located in the states) to make sure that the right shipping options will be...