Customer Support
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How can I purchase the products used in the exercise videos?
Most of the fitness equipment used in the demonstration videos you can see on LEAN are available for sale on our website and on the in-app store.
Why can I not log into my account?
If you are having trouble logging into LEAN, first ensure you are using the correct email address and password. If you have forgotten your password, find more help here. If your login details are c...
How can I buy one of your products?
You can find our products here. Once you've found the product you want to buy, just select it and click the "add to cart" button. Continue navigating the website and once you have finished shopping...
How do I cancel my subscription?
There are three ways to subscribe to LEAN: via our website, Apple App Store, or Google Play Store. In order to successfully unsubscribe from the app you will need to use the same method that you ha...
Can I buy the new LEAN Protein Bars if I’m not in the UK?
You can! You just need to place your order in the UK store, as at the moment the Protein Bars, along with Foam Rollers, Pilates Balls, Ankle Weights and Sliders, are only available to order from th...
Why do I only have the option to choose Express shipping?
The available shipping options can vary based on the country you’re sending your order to, as well as the total weight of your order. Unfortunately we’re not able to change shipping options, as the...
Why are no shipping options available for my location?
Before creating your order, double-check you've selected the correct website for your location (e.g. US website if you're located in the states) to make sure that the right shipping options will be...
Can I combine shipping costs if I’ve made orders in both the UK and the US store?
Unfortunately not, each order will incur its own shipping costs as they are being dispatched from two different locations.
Do the US and UK stores have the same products?
The US and UK stores have the same products except for: Foam Rollers, Pilates Balls, Ankle Weights, Sliders, and Protein Bars. These products are only available from the UK store, however the UK st...
Can you split my order so I get some of the items sooner?
Because of the way shipping is calculated, we won’t be able to split any completed orders for you. If you’ve made an order including the new LEAN bands (which are currently available for pre-order ...